Returns & 30-Day Guarantee

We stand behind every bottle. If something is wrong, contact us and we will help.

30-day satisfaction guarantee

If you are not satisfied, contact hello@wetworx.co.za within 30 days of your purchase date to arrange a replacement or full refund.

Reasonable-trial condition

Items used beyond a reasonable trial (more than 25% consumed) are not eligible for return unless defective or damaged.

Damaged or incorrect items

Email hello@wetworx.co.za with a photo and your order reference. WetWorx will arrange a replacement at no cost to you.

How to return

1. Email your order number and return request to hello@wetworx.co.za.
2. We will confirm your return and provide the return address.
3. Pack securely and send the item back. A tracked service is recommended.
4. Once received, refunds are processed within 3–5 business days.

Refund method

Refunds go to the original payment method. Where an EFT refund applies, WetWorx will request bank details privately; these may take 1–3 additional business days to reflect. Do not send banking information through public pages.

Wholesale

Wholesale orders follow a separate returns agreement. Refer to your invoice or contact WetWorx.